Privacy Policy

Effective Date: 4/11/2026
Last Updated: 4/11/2026

Welcome to The Kintsugi Practice (“Practice,” “I,” “my,” or “me”). I am committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how I collect, use, disclose, and safeguard information when you visit The Kintsugi Practice (the “Website”), contact me, or engage with my services.

This policy is intended to support compliance with applicable privacy laws, including HIPAA, California privacy laws, and professional ethical obligations.

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1. Information I Collect

Information You Voluntarily Provide

When you submit a form, request a consultation, schedule an appointment, or contact me, I may collect:

  • Name

  • Email address

  • Phone number

  • Preferred contact method

  • Preferred delivery format of therapy

  • Reason for seeking therapy

  • Any information you choose to share

Automatically Collected Information

When you browse the Website, I may automatically collect:

  • IP address

  • Browser/device type

  • Pages visited on my website

  • Session duration

  • Referral source

  • General geographic region

These data help me improve site performance and security.

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2. Protected Health Information (PHI)

If you become a client of the Practice, certain information may be considered Protected Health Information (PHI) under HIPAA.

PHI is governed separately by my Notice of Privacy Practices, which you will receive before or at the start of treatment. This Website Privacy Policy does not replace that Notice of Privacy Practices.

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3. How I Use Information

I may use your information to:

  • Respond to inquiries

  • Schedule consultations or appointments

  • Provide therapy-related services

  • Send administrative communications

  • Improve website functionality

  • Maintain security and prevent misuse

  • Comply with legal obligations

I only collect and use information reasonably necessary for these purposes.

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4. Confidentiality & Therapy Services

Submitting a website form or contacting me does not automatically establish a therapist-client relationship. A therapeutic relationship begins only after consent, mutual agreement to begin services, and appropriate intake procedures.

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5. Website Forms, Email, & Other Electronic Communications

Please be aware:

  • Standard email may not be fully secure

  • While I implement safeguards to protect your information, no system can guarantee absolute security from unauthorized use

  • Electronic communications are not to be used for urgent or emergency situations

  • My website form is not appropriate for urgent or emergency disclosures

If you are in crisis:

  • Call 911

  • Go to the nearest emergency room

  • Call or text 988

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6. Cookies & Analytics

I may use cookies or analytics tools to understand website traffic and improve user experience. These tools may collect technical browsing data, but I do not intentionally use them to collect therapy content or confidential clinical information.

You may disable cookies in your browser settings.

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7. Third-Party Providers

I may use trusted third-party vendors for:

  • Website hosting

  • Scheduling software

  • Secure electronic medical record (EMR) and client portal

  • Telehealth platform

  • Payment processing

  • Telecommunications (e.g., email, phone)

I use HIPAA-compliant vendors and Business Associate Agreements where required.

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8. California Privacy Rights

If California law applies to your information, you may have rights to:

  • Request access to personal data

  • Request deletion of eligible data

  • Correct inaccurate information

  • Know categories of information collected

  • Limit certain uses where applicable

To exercise these rights, please contact me.

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9. Data Security

I use reasonable administrative, technical, and physical safeguards to protect information, including:

  • Encrypted systems where applicable

  • Secure passwords

  • Limited access controls

  • Reputable service providers

No internet transmission is guaranteed 100% secure.

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10. Children’s Privacy

This Website is not intended for children under 13 without parental involvement.

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11. Changes to This Policy

I may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

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12. Contact

The Kintsugi Practice
https://www.thekintsugipractice.com
info@thekintsugipractice.com
(424) 248-5515

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TERMS OF USE

By using this Website, you agree:

  • Content is educational and informational only

  • Website content is not medical or mental health advice

  • Using this Website does not create a therapist-client relationship

  • You will not misuse forms, spam, scrape, or disrupt the site

  • I may modify content or services without notice

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NOTICE OF PRIVACY PRACTICES

Your health information may be used for:

  • Treatment

  • Payment

  • Healthcare operations

  • Uses required by law

You have rights to:

  • Access records

  • Request amendments

  • Request confidential communications

  • Receive disclosures list

  • File privacy complaints

Full notice available upon intake.